[ Local Government Support for Multicultural Families & Foreign Workers:
Realizing 24-Hour Multilingual Civil Service with RebridgeX]
The start of digital inclusion is
'removing the language barrier.'
AI Manager Introduction Proposal for Multicultural Families and Foreign Workers [Download]
24H
Real-time
Helper
As the proportion of multicultural families and foreign workers continues to grow,
local administrative agencies are facing an explosion of multilingual civil service inquiries across various fields, including residency, labor, daily life, welfare, and health.
However, limitations were clear: due to language barriers, restricted working hours, and staff shortages, "information exists but is unreachable by the community."
To solve this problem, one local government introduced the
AI-based Multilingual Civil Service Manager, ‘RebridgeX,’
to implement administrative services that transcend language and time differences, 24 hours a day, 365 days a year.
Rainbow Bridge: Where Our Differences Connect the City
[ The Day a 'Rainbow Bridge' is Built in Our Neighborhood, RebridgeX ]
The Reason Our Neighborhood Needs to Start First
[ Challenges (Introduction Background) ]
“Before, when we got a question from a foreign resident, we had to transfer the call between departments, but now RebridgeX guides them accurately first.”
Counselor at ○○ City Multicultural Family Support Center
Language Barrier
Most inquiries from foreign residents—such as those regarding visas, residency, life regulations, and subsidies—are guided by 'Korean-centric documents,' making information access difficult.
Night/Weekend Gap
Inability to provide immediate guidance during critical situations (disasters, illness, visa extensions, etc.) that occur outside of business hours.
Staff Overload
Accumulated fatigue for staff due to repetitive questions, handling translation for each language, and inquiries related to document rejections.
Information Discrepancy
Lowered reliability due to inconsistent answers provided by different departments or staff members.
Budget Constraints
Increased burden of operating costs for interpreters/translators or outsourced call centers.
[ RebridgeX Solution]
AI Manager(RebridgeX) based on local government policies
RebridgeX is designed not as a simple chatbot but as an AI Manager based on local government policies, allowing for immediate multilingual response simply by uploading policy documents, FAQs, and notices.
Multilingual Auto-Response
Real-time translation and response for visa, labor, welfare, and life guidance.
Form Assistant
Provides examples for filling out application forms, power of attorney, etc., item by item.
Portal & Dashboard
Real-time monitoring of usage status by complaint type, auto-response rate, and satisfaction.