Answers are grounded in your own documents. When the AI isn't sure, a staff member steps in β and every conversation feeds your next move.
The AI answers only from the FAQs, manuals, and guides you've registered as knowledge documents. It never makes up answers for out-of-scope questions β they're automatically handed off to staff instead.
Knowledge documents registered in Korean are answered naturally in your customer's own language. Handle inquiries from overseas customers instantly, without a dedicated staff member.
Low-confidence or complex questions are automatically handed off to staff, who can see and reply right from the admin screen.
Needs surfaced in conversations automatically feed OPS's promotion and marketing activities. Support data becomes the basis for your next campaign.
See OPS integration β